FAQ

RETURNS/ EXCHANGES OF ITEMS

All items purchased are final sale, therefore we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product-specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company such as wrong sizes, or items being sent.

We thank you for understanding this policy.

DISCOUNT CODES 

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

  • Only ONE discount code may be applied per order.
  • This applies to Free Shipping discount codes.

 

SHIPPING

 WHEN WILL MY ORDER BE SHIPPED?

Due to products being made to order, orders will take 6-10 business days to process and ship. This policy begins 24 hours after your order is placed and processed.

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day.

MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office with your tracking number.

SHIPPING ADDRESS ISSUES

URREA 51 will not be held liable for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting your order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

DELIVERY ISSUES

All orders with delivery issues where the package is labeled delivered and the customer didn’t receive the package must file a claim with the shipping company. If the claim is unsuccessful upon further review, we may issue a store credit for the package that is in question.

WHY IS MY ORDER STILL IN "PRE-SHIPMENT"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun, and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.  

 

SIZING/COLORS

IS MY URREA51 SHIRT MEN'S OR WOMEN'S SIZING?

All URREA 51 shirts, and hoodies are unisex sizing.

COLOR DISCLAIMER

Due to variations in monitor settings, URREA51. makes no guarantees regarding color matches of the product.

Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the URREA51 thread guide options.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone, or any other display settings.

 

PRICING

PRICE CHANGES

Prices for our products are subject to change without notice.

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.

 

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